Welcome to Yardparty Australia

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Customer Service

Bookings:

To make a booking first select your nearest Yardparty operator and simply add the items your require to the shopping cart specifying the reservation dates (Please Note:  The website will only allow bookings for products that are not currently allocated to another party or undergoing maintenance).  Next proceed through checkout and an order confirmation will be emailed to you.  A representative from our office with then contact you to make final arrangements.  
Hire Basis:
All games are subject to availability and based on a 24 hour do it yourself hire without staffing.  24 hours is an estimation based on games being delivered/collected on the day requested and then picked up/returned on the following day.
If you need assistance from one of our consultants for your event this can be arranged with prior notice for a set fee per hour.  Please contact us directly if you require this service.
All games should be neatly packed and in a reasonably clean condition ready for return/pick up.  Hirers returning games that are excessively dirty or wet will be charged a cleaning fee [excessive dirt will need to be removed and games dried prior to collection].  This cleaning fee will be deducted from the security deposit and you will be notified of the amount by email when it is processed.
Payment:
Payment can be made by credit card, Paypal, cheque or Direct Deposit.  The total amount of the hire can be processed at the time of the booking however the minimum requirement is a 50% deposit.  Please note that if 2 transactions are required on credit card payments a 1% fee will be charged to your card. 
Payment selection can be made when processing your order on the website.  Cheques will only be approved subject to special conditions - please contact us for details.
Security Deposit:
A security deposit is payable at the time of booking to cover products against loss and damage.  The amount required will depend on the products hired and will be indicated in both the shopping cart and product description pages.
Though it is expected that there may be some wear and tear to throwing games due to their nature, games should be used according to guidelines.   The deposit may be used to cover the cost of damages resulting from inappropriate handling of games.  
For credit card payments the amount will be pre-authourised only but not processed unless required.  For all other payment methods the deposit will be required prior to the hire commencing and funds refunded once the items have been returned and checked to be in good order.
Please inform us of any problems, breakages or missing parts when you game hire is completed.
Delivery and Collection:
Delivery/collection fees are applicable within our service area and are charged depending on the number of items ordered and delivery postcode.   Standard charges can be calculated using the quote function on the shopping cart page or by calling our office.
Standard charges are applicable for weekdays only . Additional charges will apply on Saturdays, Sundays and public holidays as well as 'same-day' drop off/pick ups.  Arrangements can be made for Friday deliveries and Monday collections; standard terms and conditions with respect to location and travel still apply.  All delivery/collection fees are based on ease of access to the venue and parking/loading facilities.   If the venue has stairs or is difficult to access additional charges may apply.
Where setup/set-down is required our agents will arrive at an agreed time to complete the process. 
Age Limit:
Most games are suitable for age 6 and over, even adults!  With proper adult supervision younger children may use some products.
Bad Weather:
In the event of bad weather and the need to postpone an event you need to contact us 24hrs prior to your confirmed pick-up/delivery time. If we arrive on site and the decision is made to cancel the event due to poor weather, your payment will not be refunded.
If you postpone due to bad weather within 24hrs of the event your payment will be converted to a credit against future bookings within 3 months of the original date.
Insurance, Liability & Responsibility:

All operators are insured with a minimum of $10 million of public liability. Our insurance and responsibility extends to limit of this policy only and it does not assume cover, responsibility for or in any way guarantee your event.   Hirers should seek their own cover and assume their own responsibility for the event.
Event Consultant:
If you are planning an event and would like a representative from Yardparty to assist you please call us on 1300 76 75 21.
Discounts:
Please see your local operator pages for any discounts.
Disclaimer:
All prices are subject to change without notice.